Technical Support Developer - Singapore
Core
Technical bridge between Tier 1/2 Support and R&D, diagnosing complex development-level issues and building debugging utilities.
Role type
Senior Technical Support Developer (bridging support and engineering)
Builds
Advanced debugging scripts, automation utilities, and diagnostic tools
Domain
Identity Security / IAM / Cloud Infrastructure
Required skills
Advanced debugging (log/trace, packet inspection, TCP/IP), JavaScript, Python, Node.js, Go, React, Enterprise IAM systems, Active Directory, MFA, Authentication protocols (SAML, OAuth, OIDC, Kerberos, NTLM), Linux, Windows, Cloud platforms (Azure, AWS, GCP), API integration troubleshooting, AI coding tools
Preferred skills
Bachelor's degree in CS/SE/Cybersecurity, Experience with AI coding tools in production
Technologies
JavaScript, Python, Node.js, Go, React, Azure, AWS, GCP, SAML, OAuth, OIDC, Kerberos, NTLM
Responsibilities
Diagnose and resolve complex technical escalations requiring code inspection; Design and maintain debugging scripts and automation tools; Lead post-incident root cause analysis; Create technical documentation and troubleshooting guides; Develop training programs for support engineers; Provide Tier 1/2 support coverage during peak volumes
Seniority
Senior, hands-on IC
