AWS Manager
Core
Lead delivery of scalable, secure, and innovative AWS solutions while guiding a high-performing technical team and serving as an AWS subject matter expert across infrastructure, security, compliance, automation, and cloud governance.
Role type
Senior IC AWS Manager / Technical Architect
Builds
Cloud infrastructure, contact center solutions (Amazon Connect, Genesys, Twilio, etc.), and AI/ML integrations (SageMaker, Bedrock, Amazon Q)
Domain
Cloud Computing / Contact Center as a Service (CCaaS)
Required skills
AWS cloud architecture, team leadership, contact center domain expertise, AI/ML solution design, cloud governance, DevOps practices, technical problem-solving
Preferred skills
Managing other managers, Salesforce Service Cloud integration, experience with third-party CCaaS platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral)
Technologies
Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Bedrock, Amazon Q, Salesforce Service Cloud, Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral
Responsibilities
Provide technical direction and architectural guidance to engineering teams; Lead, coach, and mentor AWS professionals; Oversee resource staffing, utilization, and talent acquisition; Establish cloud governance, automation, and operational standards; Design and optimize AWS architectures for scalability and security; Lead complex projects involving AI/ML and contact center initiatives; Identify technical risks and provide hands-on leadership throughout delivery.
Seniority
Senior, hands-on IC with people leadership
