Technical Account Manager - German Speaker
Core
Provide strategic and tactical mentorship, technical guidance, and support to customers subscribed to Commvault's Customer Success ESP Program to ensure solution success.
Role type
Senior Technical Account Manager
Builds
Customer success and retention for data protection and cyber resilience solutions
Domain
Data protection, backup, recovery, and cyber resilience
Deliverable
client delivery
Required skills
German (fluent), English (fluent), disaster recovery design, backup and recovery products, cloud storage, virtualization, clustering, SAN, WAN technology, Windows OS, EMC hardware platforms, programmatic configuration, use case analysis
Preferred skills
Experience with Veritas NBU, CA, Exchange Enterprise Application
Technologies
Commvault, Veritas NBU, CA, EMC, Windows, Cloud Storage, SAN, Tape Libraries, Exchange, Virtualization, Clustering
Responsibilities
Align with customers to provide strategic and tactical mentorship; act as a liaison between customer, support, product management, and development; coordinate on-site meetings and knowledge transfer sessions; identify opportunities within accounts and communicate to the Account Team; handle customer-raised support issues; provide Sr. Level technical assistance for deployment success.
Seniority
Senior, hands-on IC
