IT Service Desk Analyst
Core
Provide 1st and 2nd line IT support to end users globally via phone, email, chat, and in-person, managing tickets, assets, and security policies.
Role type
IT Service Desk Analyst
Builds
IT support services for a global healthcare communications and marketing agency
Domain
Healthcare / IT Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
1st and 2nd line support, ticketing systems management, IT asset management, onboarding/offboarding, conference room setup, mobile device support (iOS/Android), cloud platform support (Azure/Intune), helpdesk software proficiency (Freshservice/ServiceNow), security policy enforcement
Preferred skills
CompTIA A+/N+/S+, Microsoft MD/AZ certifications, JAMM certifications
Technologies
macOS, Windows 11, iOS, Android, Microsoft Azure, Microsoft Intune, Microsoft Office 365, Box, Dropbox, Google Drive, Microsoft OneDrive, Zoom Rooms, Microsoft Teams Rooms, Logitech Meet Up, Freshservice, ServiceNow
Responsibilities
Maintain ticketing and inventory systems, respond to technical support requests, support and enforce security policies, manage IT asset processes, onboard/offboard users, set up conference rooms, provide remote and onsite support
Seniority
Mid-level (3-5 years experience)