Customer Relations Specialist
Core
Coordinate service visits, schedule appointments, and optimize routes for pest control technicians to ensure customer satisfaction.
Role type
Customer Service Specialist (Operations)
Builds
Schedules and routes for pest management service teams
Domain
Pest management / Home services
Required skills
Scheduling, route optimization, database management, call handling, customer relationship management, Microsoft Office proficiency
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate systems to track routes and optimize schedules for technicians; Monitor and update customer database with call details and payment information; Reschedule unserviced accounts within 24 hours; Participate in quality assurance processes; Safeguard customer privacy and proprietary information.