IT Support Engineer
Core
IT Support Engineer providing end-user support, troubleshooting, and operational improvements for a fast-growing AI company's primarily macOS environment.
Role type
Senior IT Support Engineer (Infrastructure & Operations)
Builds
Employee onboarding/offboarding workflows, automated support processes, and device management systems.
Domain
Technology / IT Operations / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
macOS troubleshooting, ChromeOS/iOS/Android support, Google Workspace administration, Slack administration, SaaS tool administration, identity and access management (SSO, MFA), MDM fundamentals, endpoint management, Bash/Python scripting, incident triage, cross-team coordination
Preferred skills
Zero-trust security concepts, networking basics (DNS, DHCP, VPNs), project management (migrations, tool rollouts), AI tool usage
Technologies
macOS, ChromeOS, iOS, Android, Google Workspace, Slack, GitHub, Atlassian, Bash, Python
Responsibilities
Triage and resolve hardware, software, networking, and account issues; diagnose and resolve device and platform issues; support access management and employee lifecycle workflows; handle escalations requiring cross-team coordination; participate in on-call rotation; provide hands-on support for AV systems, conference rooms, and printers; write and maintain internal documentation; identify patterns in support requests to drive automation; assist with scripting for automation; maintain and improve device management and identity systems
Seniority
Senior, hands-on IC with growth into infrastructure