IT Support Engineer
Core
IT Support Engineer responsible for triaging and resolving hardware, software, networking, and account issues across a mostly macOS environment to ensure smooth employee onboarding and daily operations.
Role type
Mid-level IT Support Engineer
Builds
Employee onboarding workflows, device management systems, and internal support processes
Domain
Enterprise IT Operations / Endpoint Management
Required skills
macOS troubleshooting, Google Workspace administration, Slack administration, Identity and Access Management (SSO, MFA), MDM fundamentals, Bash/Python scripting, Cross-platform device support (ChromeOS, iOS, Android)
Preferred skills
Zero-trust security concepts, Networking basics (DNS, DHCP, VPNs), IT project management (migrations, rollouts), AI tool usage
Technologies
macOS, ChromeOS, iOS, Android, Google Workspace, Slack, GitHub, Atlassian, MDM tools
Responsibilities
Triage and resolve support tickets via ticketing system, Slack, and in-person; Diagnose and fix issues across endpoints and SaaS platforms; Troubleshoot device enrollment and configuration profiles; Manage employee lifecycle workflows (onboarding, offboarding); Handle escalations requiring cross-team coordination; Participate in on-call rotation; Write and maintain internal documentation and runbooks; Identify patterns to automate repetitive tasks; Contribute to automation scripts and device management systems
Seniority
Mid-level, hands-on IC
