IT Support Engineer
Core
On-site IT Support Engineer ensuring seamless technology operations for employees in the Redwood City office, with a focus on AI-driven automation to reduce manual ticket volume.
Role type
Senior IC IT Support Engineer (Infrastructure & Automation)
Builds
Automated IT workflows, device lifecycle management, and self-service knowledge base articles.
Domain
Enterprise IT Operations, Identity Management, Networking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
MacOS and Windows device management, Okta administration (SSO, Workflows), Microsoft 365 administration, Active Directory, networking troubleshooting (Switches, Firewalls), AV/Conference room technology support, scripting (PowerShell, Zsh, Python), documentation
Preferred skills
Cisco Meraki networking, FortiGate firewall management, JumpCloud or similar MDM experience, global IT organization experience
Technologies
Okta, Microsoft 365, Active Directory, Slack, Zoom Rooms, Poly, Cisco Meraki, FortiGate, PowerShell, Zsh, Python
Responsibilities
Provide hands-on technical support for MacOS and Windows devices; Administer Okta for identity and access management; Manage Microsoft 365 services and on-premises Active Directory; Maintain networking infrastructure (Access Points, Switches, Firewalls); Support AV and conference room technology; Build automation scripts and workflows to streamline IT tasks; Author knowledge base articles to enable self-service.
Seniority
Senior, hands-on IC