IT Support Engineer
Core
Provide end-user IT support, automate operational processes, and manage device identity systems for a fast-growing AI company.
Role type
Senior IT Support Engineer (Infrastructure & Operations)
Builds
Automated support workflows, device management systems, and employee lifecycle processes
Domain
Enterprise IT Operations, Identity & Access Management, macOS Ecosystem
Deliverable
Dashboards & analysis | infrastructure | client delivery
Required skills
macOS troubleshooting, Google Workspace administration, Slack administration, SaaS tool support, identity and access fundamentals, MDM fundamentals, endpoint management, Bash scripting, Python scripting
Preferred skills
Zero-trust security concepts, networking basics (DNS, DHCP, VPNs), project migration experience, AI tool usage
Responsibilities
Triage and resolve hardware, software, and account issues via ticketing systems; Diagnose and resolve issues across macOS, ChromeOS, iOS, and Android; Troubleshoot device enrollment, configuration profiles, and policy enforcement; Support access management and employee lifecycle workflows; Handle escalations requiring cross-team coordination; Participate in on-call rotation; Write and maintain internal documentation; Identify patterns in support requests to drive automation; Assist with scripting for automation tasks
Seniority
Senior, hands-on IC