IT Support Engineer
Core
IT Support Engineer providing hands-on technical support for hardware, software, networking, and accounts across a mostly macOS environment to ensure employees can work without friction.
Role type
Mid-level IT Support Engineer
Builds
Employee onboarding/offboarding workflows, automated support processes, and stable IT infrastructure for a fast-growing AI company.
Domain
Enterprise IT Operations / Endpoint Management
Required skills
macOS support, ChromeOS/iOS/Android support, Google Workspace administration, Slack administration, SaaS tool administration, Identity and Access Management (SSO/MFA), MDM fundamentals, Bash/Python scripting, Troubleshooting
Preferred skills
Zero-trust security concepts, Networking basics (DNS/DHCP/VPNs), IT project management (migrations/rollouts), AI tool usage
Technologies
macOS, ChromeOS, iOS, Android, Google Workspace, Slack, GitHub, Atlassian, MDM, Bash, Python
Responsibilities
Triage and resolve hardware, software, and networking issues via ticketing systems; Diagnose and fix device and platform issues; Support access management and employee lifecycle workflows; Handle escalations requiring cross-team coordination; Join on-call rotation for urgent issues; Provide hands-on support for AV systems and conference rooms; Write and maintain internal documentation; Identify patterns to automate recurring issues; Contribute to automation efforts using scripts; Maintain device management and identity systems.
Seniority
Mid-level, hands-on IC