Korean Bilingual Returns Authorization Manager
Core
Oversee end-to-end returns authorization processes for consumer electronics, managing workflows, policies, and vendor partnerships to reduce return rates and costs.
Role type
Senior operational manager (returns & supply chain)
Builds
Efficient returns workflows and quality improvement initiatives for consumer electronics
Domain
Consumer electronics / Supply chain
Required skills
Returns management, logistics operations, data analysis, process improvement, vendor management, team leadership, policy development, ERP/CRM proficiency, regulatory compliance
Preferred skills
Consumer electronics industry experience, warranty policy expertise, cross-functional collaboration
Technologies
ERP, CRM
Responsibilities
Oversee end-to-end returns authorization process; Develop and improve returns policies and procedures; Partner with Customer Service, Logistics, Quality, and Finance teams; Analyze return data to identify trends and root causes; Ensure adherence to warranty terms and regulations; Prepare performance reports for leadership; Lead and develop the returns team; Collaborate with vendors on product defects and warranty claims
Seniority
Senior, hands-on IC