Senior Manager, Field Quality
Core
Lead field quality strategy, failure analysis, and quality lab operations for hardware and wearable tech products to improve product quality and member experience.
Role type
Senior Manager, Field Quality & Failure Analysis
Builds
Scalable field quality programs, failure analysis capabilities, and closed-loop quality systems connecting field data to product development.
Domain
Consumer electronics / Wearable technology / Quality Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Field quality strategy, Failure analysis, Root cause analysis, Team leadership, Cross-functional collaboration, Data-driven decision making, Quality metrics definition, Supplier quality management, Manufacturing quality oversight, Reliability engineering principles
Preferred skills
Experience with AI tools in quality workflows, Deep expertise in 8D/FMEA/DOE methodologies, Laboratory management experience
Technologies
8D, FMEA, DOE, Pareto analysis, CAPA, AI tools
Responsibilities
Lead field quality strategy and execution across hardware and accessories portfolios; Own the Failure Analysis function and Quality Lab; Build a closed-loop quality system connecting field data to product development; Lead cross-functional resolution of complex quality issues; Establish data-driven field quality management and executive visibility; Build, lead, and develop a high-performing Field Quality and Failure Analysis team
Seniority
Senior Manager, hands-on leadership