IT Help Desk Technician
Core
Provide end-user IT support, manage hardware/software provisioning, and maintain IT assets for a mixed-device environment.
Role type
IT Help Desk Technician
Builds
Internal IT infrastructure (hardware, cloud tools, workspaces)
Domain
Information Technology / End-User Support
Deliverable
product features
Required skills
Device imaging and deployment, Mixed-device support (Windows/macOS/iOS), IT asset management, Ticketing system usage, Cloud-based IT systems familiarity
Preferred skills
None stated
Technologies
Google Workspace, JumpCloud, Slack, Jira, Confluence, Microsoft O365, Windows, macOS, iOS
Responsibilities
Manage onboarding and offboarding requests, Image and configure new devices, Handle IT asset logistics via ticketing system, Administer internal tools, Decommission out-of-warranty equipment, Maintain IT inventory
Seniority
Entry-level to Mid-level, hands-on IC