IT Support Engineer, Executive Support
Core
Build a dedicated white-glove IT support function for executives, administrative business partners (ABPs), and the board, handling high-priority, sensitive, and urgent technology requests.
Role type
Senior IT Support Engineer (Executive Services)
Builds
A specialized executive support service model, runbooks, SLAs, and AV support playbooks for leadership.
Domain
Corporate IT Support / Executive Services / Audio-Visual (AV)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Executive support experience, AV setup and troubleshooting, macOS fleet management, identity and access management, SaaS troubleshooting, hardware lifecycle management, runbook creation, stakeholder relationship building, crisis management, security-first mindset
Preferred skills
C-suite or board support experience, AV depth (broadcast/live events), support automation, AI/ML research environment support
Technologies
macOS, SaaS platforms, AV systems
Responsibilities
Stand up and monitor executive support intake channels, design AV support playbooks for board meetings, create exec-support runbooks and SLAs, build trusted relationships with ABPs and executive staff, handle urgent escalations and route to specialist lanes, establish board member device and access setup processes, work the shared ticket queue for overflow and T1 triage, maintain on-site presence in San Francisco
Seniority
Senior, hands-on IC
