Desktop Support Officer
On-site
Core
Provide onsite technical support to customers for desktops, Macs, PCs, tablets, and voice platforms.
Role type
Desktop Support Officer
Builds
Customer operations continuity
Domain
IT Support / Desktop Infrastructure
Deliverable
client delivery
Required skills
hardware troubleshooting, customer service, process improvement, documentation, vendor liaison, stakeholder communication
Responsibilities
Ensure smooth day-to-day customer operations, develop friendly relationships with end-users, identify and implement process improvements, maintain up-to-date documentation, resolve technology issues, liaise with external 3rd party organizations
Seniority
Individual Contributor
