Implementation Engineer
Core
Guide customers through the successful deployment and integration of a cloud-based cybersecurity platform into their IT environments.
Role type
Senior IC Implementation Engineer (Cybersecurity/SaaS)
Builds
Customer onboarding and platform integration
Domain
Cybersecurity / Cloud SaaS
Deliverable
product features
Required skills
SaaS implementation, cloud technologies, software integrations, macOS/Windows/Linux administration, Linux Shell, PowerShell, firewalls, Active Directory, DNS, LDAP, authentication protocols, APIs, data manipulation
Preferred skills
Cybersecurity software experience, Salesforce, Python, PMP certification, SaaS/cloud certifications
Technologies
Linux, Windows, macOS, PowerShell, Linux Shell, Python, Salesforce, Google Docs, Microsoft Office
Responsibilities
Assess business requirements and develop tailored implementation plans, configure the cybersecurity platform, guide customers through deployment and integration, develop and deliver training sessions, create and maintain implementation documentation, provide Level 2 technical support, manage multiple implementation projects concurrently
Seniority
Senior, hands-on IC