Supportmitarbeiter 1st-Level und Helpdesk (m/w/d)
Core
Providing 1st-level IT support and helpdesk services to customers and employees via phone, email, and remote access to ensure smooth IT operations.
Role type
1st-level IT support specialist
Builds
IT support services for healthcare software and hardware solutions
Domain
Healthcare IT
Deliverable
client delivery
Required skills
technical troubleshooting, ticket management, remote support, system monitoring, documentation management, incident prioritization
Preferred skills
communication with medical professionals, adaptability to new software/hardware, self-motivation
Technologies
ticket systems, remote access tools, healthcare software
Responsibilities
handling incoming support inquiries via phone and email, prioritizing and classifying support tickets, providing direct user support, collaborating with 2nd-level support, monitoring customer systems, updating customer documentation
Seniority
Entry-level to Junior