Associate Manager - RIS Operations
Core
Leading a team of operations professionals to support Retirement & Income Solutions (RIS) processes, ensuring operational delivery, service excellence, and compliance.
Role type
Senior IC operations manager (people leadership)
Builds
Operational processes and team performance for Retirement & Income Solutions
Domain
Financial services / Retirement services
Required skills
People leadership, stakeholder management, operational governance, process optimization, risk mitigation, compliance management, data analysis, Lean/Six Sigma, automation/AI/RPA, workforce planning
Preferred skills
MBA, postgraduate qualification
Technologies
Lean, Six Sigma, AI, RPA
Responsibilities
Lead, coach, and develop a team of Team Leads and Operations Analysts; Ensure daily operational targets, SLAs, and quality standards are achieved; Build strong working relationships with U.S. business partners and internal stakeholders; Identify opportunities to improve efficiency, quality, and customer experience through automation and process improvement; Analyze operational trends and performance metrics to recommend improvements.
Seniority
Senior, hands-on IC