Senior Product Support Engineer
Core
Provide Tier III phone and email consultation to independently debug complex security and network problems for Zscaler's Zero Trust Exchange platform.
Role type
Senior Product Support Engineer (Tier III)
Builds
Customer success experiences and innovative solutions for enterprise security customers
Domain
Cybersecurity / Cloud Security (SASE)
Deliverable
client delivery
Required skills
Troubleshooting, debugging, AI/ML technologies, customer interaction, problem-solving, ambiguity management
Preferred skills
Enterprise networks, TCP/IP, packet captures, Internet protocols (HTTP, SMTP, DNS, LDAP, FTP), open source system administration (Windows, Linux, FreeBSD), Wireshark, AI workflows
Technologies
Zscaler Zero Trust Exchange, Wireshark, TCP/IP, HTTP, SMTP, DNS, LDAP, FTP, Windows, Linux, FreeBSD
Responsibilities
Provide phone and email consultation to independently debug complex security and network problems, Partner with Engineering to assist customers with testing or troubleshooting efforts, Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
Seniority
Senior, hands-on IC