Support Specialist

Cape Town, South Africa 💼 Full-time💰 $280,000–$280,000🗓 2026-09-26 → 2026-09-30

Core

Provide support to live Affiliates, Merchants, and clients across a range of NMI products via telephone and online ticketing, ensuring a high level of customer service.

Role type

Customer Support Specialist

Builds

Customer support services for payment technology clients

Domain

Fintech / Payments

Deliverable

client delivery

Required skills

customer service, IT knowledge, problem solving, data handling, ticket prioritization, written and verbal communication, payments/FinTech industry experience

Preferred skills

customer ticketing system experience, IT Helpdesk or Support role experience

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About nmi

NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think abou