Help Desk Analyst II
Core
Provide Tier 1 and Tier 2 help desk support for hardware, software, accounts, access, endpoints, network connectivity, and business applications to enable space superiority operations.
Role type
Senior IC Help Desk Analyst / Systems Administrator
Builds
Internal IT infrastructure, user access, and device readiness for space technology teams
Domain
Defense / Space Technology / IT Support
Required skills
Windows and macOS endpoint support, network connectivity troubleshooting (VPN, Wi-Fi, DNS, DHCP), identity and access management, ticket triage and escalation, user onboarding support, knowledge base creation, structured diagnostic reasoning
Preferred skills
Scripting and automation, identity platforms (Entra ID, Okta, Intune), executive support, secure/regulated environment experience
Technologies
Windows, macOS, Entra ID, Okta, Intune, Yubikeys, VPN, Wi-Fi, DNS, DHCP
Responsibilities
Troubleshoot common endpoint, driver, profile, and connectivity issues; configure and deploy Windows and macOS devices; support employee onboarding and device readiness; escalate complex issues with diagnostic detail; create and improve knowledge base articles and runbooks; identify recurring issues and recommend process improvements
Seniority
Mid-Senior, hands-on IC
