Customer Success Associate - Mexico City (Hybrid)
Core
Drive revenue growth and product adoption for B2B financial solutions (corporate cards, bill pay, financing) by managing a customer portfolio and executing commercial strategies.
Role type
Senior IC Customer Success Associate (Commercial Growth)
Builds
Revenue growth, product adoption, and retention for corporate clients in Latin America
Domain
Fintech / B2B Payments
Required skills
Commercial ownership, data-driven decision-making, portfolio management, consultative selling, CRM proficiency, analytical skills, upsell/cross-sell execution
Preferred skills
AI/automation tool usage, business case development, cross-functional collaboration
Technologies
CRM platforms, spreadsheets, data platforms
Responsibilities
Identify and execute upsell/cross-sell opportunities, analyze customer spending patterns to prioritize growth, manage revenue targets and pipelines, conduct consultative negotiations, collaborate with Sales/Product/Marketing teams
Seniority
Mid-level, hands-on IC