Senior Customer Success Manager - Legal
Core
Manage a book of existing AmLaw 100 & Magic Circle law firms to drive retention, support portfolio growth, increase usage, and develop stakeholder relationships for Octus credit intelligence platform.
Role type
Senior Customer Success Manager (Legal)
Builds
Customer retention and adoption of credit intelligence data and analytics platform
Domain
Financial services / Legal technology
Required skills
Account management, stakeholder relationship building, workflow analysis, feedback gathering, performance monitoring, cross-functional collaboration, account planning, mentorship
Preferred skills
Financial services experience, corporate law firm experience
Technologies
Octus platform, credit intelligence databases
Responsibilities
Manage a book of legal accounts to understand business drivers and ensure product stickiness; Develop key relationships and drive usage by understanding workflows and educating on best practices; Monitor key performance indicators and strategize outreach to maximize usage and adoption; Act as the voice of the customer collaborating with internal teams; Work with sales to develop account plans and share findings on expansion opportunities; Mentor other team members and strengthen the Legal segment globally.
