Presales Consultant
Core
Technical voice and solutions architect for enterprise customer service deals, designing automation-first AI agent solutions for chat, email, and voice.
Role type
Senior Presales Consultant (Solutions Engineering)
Builds
Custom, prospect-branded demos of Ada AI agents and reusable demo assets
Domain
AI Customer Service / Generative AI / Enterprise SaaS
Deliverable
production ML models
Required skills
Presales consulting, Generative AI/LLMs, API integration, SaaS platforms (Salesforce, Shopify, Zendesk, HubSpot), Technical scoping, RFP/Security questionnaires
Preferred skills
Storytelling, Relationship building, Product feedback loops
Technologies
LLMs, APIs, Salesforce, Shopify, Zendesk, HubSpot
Responsibilities
Run discovery calls with customer service leaders, design automation-first solutions, lead technical evaluations and proofs of concept, set up closed deals for fast launch, own technical answers to RFPs and security questionnaires
Seniority
Mid-Senior, hands-on IC