Partner Key Account Manager (Thailand)
Core
Own a live book of active Thai market clients, driving increased trading volume, net deposits, and lifetime value through post-acquisition engagement and retention.
Role type
Senior Key Account Manager (Financial Services)
Builds
Client retention, trading volume, and portfolio value for retail and HNW clients in the Thai market.
Domain
Financial Services (FX, CFDs, Spread Betting)
Required skills
Client relationship management, revenue target achievement, upsell/cross-sell strategy, CRM data analysis, issue resolution, product knowledge (leverage/copy trading), Thai language fluency
Preferred skills
Existing network of IB or HNW clients in Thailand, UK/Australian regulatory familiarity, additional language skills
Technologies
MT4, MT5, CRM systems
Responsibilities
Manage a defined portfolio of active clients to drive trading volume and net deposits; Lead the full post-acquisition relationship cycle to reduce churn; Identify upsell and cross-sell opportunities based on client behavior; Execute data-informed outreach strategies to convert passive accounts; Resolve escalated client issues end-to-end; Provide pipeline and portfolio reporting to senior leadership
Seniority
Mid-Senior, hands-on IC
