Business Support Analyst
Core
Provide L1 support and functional troubleshooting for Cornerstone OnDemand and Letter AI platforms while building AI agents and automating enterprise workflows.
Role type
L1 Business Support Analyst (LMS & AI Specialist)
Builds
AI agents, low-code automations, and generative AI prompts for support tasks and SOPs
Domain
HR Technology / Learning Management Systems (LMS) / AI Automation
Deliverable
production ML models
Required skills
L1 support troubleshooting, AI/ML fundamentals, prompt engineering, low-code automation (Copilot Studio, Power Automate), ITSM ticketing, REST API concepts
Preferred skills
Custom AI agent development, operational efficiency optimization, Microsoft Power Platform certifications
Technologies
Cornerstone OnDemand, Letter AI, Copilot Studio, Power Automate, Zapier
Responsibilities
Handle user issues within SLAs, build and deploy AI agents, author and maintain generative AI prompts, perform platform configurations and release testing, document workflows
Seniority
Entry-level, hands-on IC