RIS Operations Manager
Core
Lead a team delivering accurate, timely, and high-quality operational services within a complex defined contribution environment.
Role type
Senior IC operations manager (people & operational leadership)
Builds
Operational services for participants, clients, and the business within a defined contribution framework
Domain
Financial services / Retirement operations / Defined contribution plans
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, operational prioritization, performance monitoring, process improvement, stakeholder collaboration, risk governance, resource allocation, change management, problem resolution, accountability enforcement
Preferred skills
Retirement operations experience, defined contribution plan expertise, global team collaboration, high-volume operational environment experience
Technologies
Operational tools, performance monitoring systems
Responsibilities
Direct day-to-day team activities and work allocation, coach and develop employees, reallocate resources based on business needs, identify and resolve operational problems, collaborate with stakeholders to resolve workflow challenges, monitor performance metrics and drive improvements, apply governance and risk controls in decision-making
Seniority
Senior, hands-on IC
