Global Operations Centre EMEA - Team Lead, Charles River Development, Assistant Vice President
Core
Lead a Global Operations Team supporting and enhancing clients' operational use of the Charles River IMS (CR IMS) systems for institutional investment, wealth management, and hedge funds.
Role type
Senior management IC (Team Lead/Assistant Vice President)
Builds
Enterprise investment management software solutions (State Street Alpha, CR IMS)
Domain
Financial services / Investment Management
Required skills
Team management, client issue management, production support, staff hiring/development, escalation management, troubleshooting, process improvement, mentoring, vendor coordination, database query writing, performance diagnosis, system monitoring
Preferred skills
RDBMS administration, server/network management, job scheduling, system monitoring software
Technologies
RDBMS, Windows, ETL, MQ, PL/Transact SQL, Web Admin, Web Services
Responsibilities
Identify opportunities to improve service and delivery models, act as escalation point for operational issues, support client ROI, escalate issues to senior management, troubleshoot and resolve issues, manage key clients, monitor queues for accuracy and timeliness, mentor junior team members, oversee issue resolution, provide daily operational monitoring and support, ensure defined processes are followed, manage team performance, transition new clients to production, work with vendors for seamless service
Seniority
Senior, hands-on IC with management responsibilities