Head of Central Operations
Core
Lead a multi-site operational function for a financial planning firm, managing ~90 colleagues to deliver service to advisers and clients.
Role type
Senior leadership operational leader (Head of Central Operations)
Builds
Centralised/shared-service operating models, scalable service delivery, and operational excellence programs
Domain
Financial services / Wealth management
Required skills
Large-scale operational leadership, shared-service model design, transformation/change management, technology and automation implementation, stakeholder management, advanced analytics and data insights, commercial awareness
Preferred skills
Experience with AI capabilities, FCA regulatory compliance knowledge
Technologies
Automation tools, AI platforms, MI systems, data analytics frameworks
Responsibilities
Lead and develop the Central Operations function, optimise operational capabilities for scalable growth, drive transformation initiatives using automation and AI, develop operating models and governance frameworks, ensure risk management and FCA compliance, shape Operations and Technology strategy
Seniority
Senior, strategic leadership