L&P Manager
Core
Manage the day-to-day running of a Life & Pensions client services team, ensuring client administration, regulatory reporting, and SLA/KPI adherence.
Role type
Senior People Manager (Life & Pensions Client Services)
Builds
Client administration services and regulatory reporting for financial services and healthcare organizations
Domain
Financial Services / Pensions (DB/DC)
Required skills
DB/DC pensions knowledge, people management, stakeholder management, regulatory compliance, risk management, process improvement
Preferred skills
Microsoft Office proficiency, training and coaching experience, complex case resolution
Responsibilities
Adhere to Service Level Agreements (SLAs) and Key performance Indicators (KPIs), meeting all Regulatory Requirements and Reporting; Manage the day to day running of the team ensuring all aspects of client administration are completed correctly and within the required turnaround timescales; Assist team members with complex case work; Ensure a transparent suite of Management Information (MI) is available, regularly updated and shared with the relevant stakeholder(s) and forum(s); Effectively build and manage collaborative relationships across our business, including within Client Operations; Work with other department managers to ensure that adequate risk management and controls are in place across Client Operations.