Director, Client Service
Core
Lead a multidisciplinary client services team (Account Managers, Traders) supporting an Internal Software Vendor (ISV) portfolio within Channel Partners, acting as a strategic in-market leader.
Role type
Senior leadership IC (Director of Client Service)
Builds
Partner growth, product adoption, and revenue performance for ISV portfolio
Domain
Digital advertising / Ad tech / Programmatic media
Deliverable
client delivery
Required skills
Programmatic advertising, API integrations, campaign optimization, team leadership, executive communication, risk management, data analysis
Preferred skills
TTD platform experience, SQL, Excel, BI tools
Technologies
SQL, Excel, BI tools
Responsibilities
Lead and grow a multidisciplinary client services team; Own senior leadership relationships and act as primary escalation; Drive partner success metrics (revenue, adoption, ROI, SLA); Collaborate with Product and Engineering on roadmap and releases; Establish best practices and QA for partner integrations; Hire, mentor, and develop managers and ICs; Create executive-level reporting and forecasts; Lead cross-functional programs for go-to-market launches; Manage risk and escalations proactively.
Seniority
Director, hands-on leadership