Head of Retail Relationships
Core
Senior sales leader responsible for the full client lifecycle (acquisition, activation, retention, reactivation) and leading a multi-lingual sales team to drive growth in funded accounts, net deposits, and revenue across the UK, EU, and LATAM markets.
Role type
Senior IC Head of Retail Relationships (Sales Leadership)
Builds
Retail and partner business growth for a global CFD/FX brokerage
Domain
Financial Services / Forex / CFDs / Financial Spread Betting
Required skills
Sales leadership, team management, client lifecycle management, partnership management (IB/Affiliate/White Label), regulatory compliance (FCA/CySEC/MiFID II), commercial negotiation, KPI framework design, CRM and BI tool usage, financial product knowledge (FX, indices, commodities, crypto)
Preferred skills
LATAM market experience, additional European languages, experience with MetaTrader 4/5
Technologies
MetaTrader 4/5, CRM, telephony, BI tools
Responsibilities
Lead and develop a high-performing, multi-lingual sales team; Drive FTD, net deposit, revenue and active-client growth; Develop and manage IB, affiliate and White Label partnerships; Ensure sales activity complies with FCA, CySEC/MiFID II, ESMA and AML/CTF requirements; Establish and monitor KPIs covering leads, conversion, and P&L contribution
Seniority
Senior, hands-on IC
