Customer Support Specialist, Private Platform Support
Core
Provide exceptional service to clients via email, phone, and chat for account permissioning, inquiries, complaints, and technical support issues.
Role type
Customer Support Specialist
Builds
Client satisfaction and resolution for Private Platform offerings
Domain
Financial services / Credit intelligence
Deliverable
client delivery
Required skills
diagnosing complex client issues, suggesting actionable workarounds, managing tight deadlines, fast turnaround, high stakeholder engagement, maintaining accurate customer databases, financial reporting knowledge, data security adherence
Preferred skills
none stated
Technologies
none stated
Responsibilities
Respond to customer inquiries via email and phone professionally and timely; ensure customer satisfaction with prompt and accurate responses; manage tight deadlines and fast turnaround on requests; provide technical support for products and services; perform and respond to regular audits for data maintenance; maintain accurate and up-to-date customer information in the database
Seniority
Mid-level, hands-on IC