Customer Support Specialist
Core
First point of contact for customers, managing support cases from investigation to resolution across multiple channels for a health and safety software platform.
Role type
Customer Support Specialist
Builds
Donesafe platform (health, safety, and compliance software)
Domain
Health & Safety / SaaS
Deliverable
client delivery
Required skills
troubleshooting, case management, technical communication, stakeholder collaboration, documentation, process improvement
Preferred skills
familiarity with Workers Compensation, Occupational Health & Safety, Injury Management
Technologies
Salesforce, Zoho
Responsibilities
Manage high volume of support cases ensuring timely resolution; troubleshoot and resolve customer issues; guide customers on platform functionality; facilitate customer training sessions; identify recurring issues and feedback for product enhancement; maintain service levels and compliance standards.
Seniority
Junior to Mid-level, hands-on IC