Client Success Specialist (Japanese)
Core
Deliver high-quality, multi-channel support to clients in the forex and financial services industry, ensuring timely resolution of enquiries and issues while supporting client retention and long-term value.
Role type
Client Success Specialist (Forex/Financial Services)
Builds
Client support services and retention strategies for individual and institutional traders
Domain
Financial Services / Forex / CFDs / Spread Betting
Deliverable
client delivery
Required skills
Customer service experience, problem-solving, attention to detail, CRM proficiency, multitasking, native Japanese, English communication
Preferred skills
Interest in forex/financial services, empathy, proactive mindset, ability to work rotating shifts
Responsibilities
Deliver multi-channel client support, tailor support by client segment, support client retention, identify and share trends for service improvement, collaborate with internal stakeholders, handle escalations, conduct layer-1 trade investigations, adhere to regulatory requirements
Seniority
Individual Contributor
