Associate Technical Success Manager
Core
Foundational role in nurturing technical relationships with customers, supporting their initial adoption and understanding of the New Relic observability platform.
Role type
Associate Technical Success Manager (TSM)
Builds
Customer onboarding, educational resources, and platform utilization insights
Domain
SaaS / Observability / Cloud Infrastructure
Deliverable
client delivery
Required skills
Cloud technology certification (AWS/Azure/GCP), Cloud-native foundation (Containers, Kubernetes), Programming language familiarity (Java/PHP/Ruby/Node.js/Python/SQL), Customer-facing experience in SaaS, Analytical problem-solving, Technical concept communication
Preferred skills
AI Tools experience, Prompt engineering/NLP
Technologies
AWS, Azure, Google Cloud Platform, Kubernetes (EKS/AKS/GKE), Java, PHP, Ruby, Node.js, Python, SQL
Responsibilities
Support technical onboarding and integration in cloud environments, Conduct fundamental training sessions and develop educational resources, Monitor and contribute to Mutual Activity Plans, Interact with technical stakeholders to align platform use, Partner with customers to develop business cases and quantify solution impacts, Present platform capabilities and create new content
Seniority
Entry-level / Associate