Technical Customer Success Manager
Core
Own customer relationships and help customers maximize the value of the Cloud Runtime Security platform throughout their entire journey.
Role type
Technical Customer Success Manager
Builds
Cloud Runtime Security platform for enterprise security practitioners and executives
Domain
Cloud Security / AI Security
Deliverable
client delivery
Required skills
Cloud Security expertise (CNAPP, CDR, Runtime Security, CSPM), troubleshooting and problem-solving, cloud platform knowledge (AWS, Azure, GCP), containerized environments (Kubernetes, ECS, Fargate), technical onboarding and training, success plan development
Preferred skills
Experience with security practitioners and executive stakeholders, fast-growing startup environment adaptability
Technologies
AWS, Azure, GCP, Kubernetes, ECS, Fargate, CNAPP, CDR, Runtime Security, CSPM
Responsibilities
Own the end-to-end customer lifecycle including onboarding, implementation, adoption, renewal, and expansion; Build trusted relationships with customer stakeholders from security engineers to executive leadership; Guide customers in adopting and optimizing the Cloud Runtime Security platform; Lead technical onboarding sessions, product training, and best-practice workshops; Act as the primary technical advisor for customers to solve technical challenges; Proactively monitor customer health, identify risks, and drive renewals and expansion; Collaborate with Product, Engineering, and Support to advocate for customer needs; Manage technical escalations and coordinate internal resources; Develop Success Plans with customers and track progress
Seniority
Mid-Senior, hands-on IC