Director of Installation & Market Operations – Northeast
Core
Build the operating foundation for Express Flooring's expansion into the Northeast, leading installation execution, satellite operations, and market performance.
Role type
Senior Director of Operations (Home Services/Installation)
Builds
Residential flooring installation projects and regional market operations
Domain
Home Services / Residential Flooring
Required skills
Multi-site leadership, installer network management, satellite operations oversight, financial performance management, operational readiness planning, ERP/CRM proficiency, conflict resolution, root cause analysis
Preferred skills
Experience in home services or related operating environments, experience with subcontractor/independent contractor networks, experience with new-market launches
Technologies
ERP, CRM, scheduling systems, field-service systems
Responsibilities
Lead and develop Market Operations Managers and local operations teams; Own installation production from scheduling through job closeout; Oversee material receipt, storage, and inventory discipline across satellite locations; Manage performance against production, quality, labor, and profitability targets; Lead operational readiness for new Northeast markets; Ensure compliance with safety standards and incident-response practices
Seniority
Director, hands-on leadership