Customer Account Management, Senior (French or Italian speaker)
Core
Senior Account Manager responsible for protecting and growing Track & Trace customer relationships, driving commercial lifecycle, renewals, and expansion of compliance solutions and Agentic Business Processes.
Role type
Senior IC enterprise account manager (outside sales)
Builds
Track & Trace Agentic Business Process (T&T ABP) commercialization journey, compliance solutions, and related products (via careerplan.io/jobs/5237071007-customer-account-management-senior-french-or-italian-speaker-at-tracelinkinc)
Domain
Life sciences and healthcare supply chain
Required skills
executive relationship management, complex account portfolio management, MEDDPICC qualification, pipeline development, forecasting, renewal strategy, commercial campaign execution, cross-functional partnership
Preferred skills
consultative selling, strategic account planning, digital transformation expertise, supply chain transformation knowledge
Technologies
WISE operating platform, CRM systems
Responsibilities
Execute field-based account strategies with regular on-site customer visits; Lead in-person executive sessions including Customer Operational Reviews (CORs) and Executive Business Reviews (EBRs); Develop and execute long-term account strategies to maximize recurring revenue; Build trusted relationships with C-suite and senior leaders across business, compliance, supply chain, quality, and IT; Identify, qualify, and close expansion opportunities for Track & Trace and compliance products; Partner with Supply Chain ABP sales organization to coordinate customer engagement; Proactively identify commercial risks and coordinate internal resources to resolve customer issues.
Seniority
Senior, hands-on IC
