Technical Account Manager - West Coast
Core
Provide technical advice and support to enterprise customers on SaaS security platforms, acting as a subject-matter expert to drive customer value and adoption.
Role type
Mid-level Technical Account Manager (TAM)
Builds
Customer success outcomes for SaaS security platform integrations
Domain
Cybersecurity / SaaS Security
Deliverable
client delivery
Required skills
SaaS security expertise, customer relationship management, API/integration knowledge, web authentication methods (OAuth, SAML), SaaS application administration (Google Workspace, O365, Okta)
Preferred skills
Python, cybersecurity solution stacks, incident response, threat triage, log analysis
Technologies
Microsoft 365, Salesforce, Google Workspace, O365, Okta, Duo, OAuth, SAML
Responsibilities
Deliver technical assistance and manage customer requests/issues, drive complex scenarios with engineering/product stakeholders, enable customers on platform usage and integration, create and deliver account health checks and quarterly business reviews
Seniority
Mid-level, hands-on IC