IT Service Desk Analyst I
Core
Provide first and second-level technical support to end-users, manage IT equipment lifecycle, and support onboarding/offboarding processes.
Role type
IT Service Desk Analyst
Builds
IT support services for internal employees
Domain
IT Operations / Help Desk
Deliverable
client delivery
Required skills
Windows and macOS troubleshooting, Microsoft Intune, Okta, Zoom/Google Meet/Slack support, Microsoft Office/Google Workspace, networking basics (TCP/IP, DNS, DHCP), VPN troubleshooting, hardware troubleshooting, service desk ticketing systems
Preferred skills
PowerShell/Bash scripting, cloud services (AWS/Azure/GCP), endpoint management tools beyond Intune, CompTIA A+/Network+/Security+ certifications
Technologies
Jira Service Management, Microsoft Intune, Okta, Zoom, Google Meet, Slack, Microsoft Office Suite, Google Workspace, AWS, Azure, Google Cloud
Responsibilities
Diagnose and resolve IT issues across multiple channels, manage IT equipment lifecycle (setup, deployment, maintenance, disposal), execute onboarding and offboarding processes, create and maintain technical documentation, escalate complex issues to IT Engineering teams
Seniority
Mid-level, hands-on IC