Technical Support Engineer - India
Core
First-line technical support for customers building training, fine-tuning, and inference solutions with Together AI's platform.
Role type
Senior IC Technical Support Engineer (AI Infrastructure)
Builds
Customer success for AI model training and inference workflows
Domain
Artificial Intelligence / Cloud Infrastructure
Deliverable
client delivery
Required skills
API debugging (HTTP, JSON, bearer tokens), SSO/SAML/OIDC configuration, SaaS billing operations, Kubernetes/infrastructure concepts, scripting, incident triage, status communication
Preferred skills
Experience with language model APIs (tokens, context windows), familiarity with infrastructure as code (Ansible), prior support platform usage (Zendesk, Intercom)
Technologies
Stripe, Metronome, Google Workspace, Okta, Azure AD, Kubernetes, SLURM, Ansible, NFS
Responsibilities
Triage and resolve inbound support tickets for API, model, and deployment issues; configure SSO connections and diagnose identity provider failures; manage billing inquiries, refunds, and credit limits; draft maintenance notifications; collaborate with Engineering and Product teams to resolve complex technical challenges.
Seniority
Mid-level, hands-on IC