Manager, Client Success (Emerging Market)
Core
Own end-to-end relationships for ~10 emerging market employer accounts (1,000–5,000 employees) while managing a team of 3–4 Client Success Managers to drive renewal, growth, and retention.
Role type
Manager, Client Success (Emerging Market)
Builds
Specialty care platform services for self-funded employers
Domain
Healthcare / Self-funded benefits
Deliverable
client delivery
Required skills
strategic account management, team coaching, data analysis, root-cause problem solving, stakeholder management, process improvement, Salesforce proficiency, Microsoft 365
Preferred skills
healthcare industry experience, self-funded benefits expertise, startup environment adaptability, C-suite engagement, AI tool usage
Technologies
Salesforce, Microsoft 365, Monday.com, BI/reporting platforms
Responsibilities
Own end-to-end client relationships for assigned accounts; coach and mentor direct reports on client success skills; analyze segment health and report risks to leadership; partner with VP on strategy and process standardization; collaborate cross-functionally with sales, marketing, and network teams.
Seniority
Manager, first-line leadership
