Technical Content Delivery Manager
Core
Drive platform strategy, content curation, and discoverability architecture for technical enablement assets across the global Solutions Engineering organization.
Role type
Manager, Technical Content Delivery & LMS Administration
Builds
HighSpot Learning Management System (LMS) data architecture, content hierarchies, and semantic search configurations for physical security products.
Domain
Enterprise SaaS, IoT, Hardware, Physical Security
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
LMS administration, data architecture, content lifecycle management, semantic search optimization, cross-functional leadership, feedback loop management
Preferred skills
HighSpot platform experience, AI analytics implementation, enterprise IT infrastructure knowledge
Technologies
HighSpot, AI analytics tools, semantic search engines
Responsibilities
Design and govern LMS data organization and folder structures aligned with product matrix; Curate and deliver multi-tiered learning content (onboarding, continuous education, just-in-time); Partner with IT/Data teams to implement AI best practices and automated tagging; Own metrics, reporting dashboards, and performance analysis for LMS content; Establish deprecation workflows and manage field feedback mechanisms for content accuracy.
Seniority
Manager, hands-on IC with strategic ownership
