Customer Success Manager
Core
Strategic partner leading customer success and adoption plans for the Brightspace platform to drive efficiency, growth, and measurable outcomes for educational institutions.
Role type
Senior Customer Success Manager (SaaS/EdTech)
Builds
Customer success and adoption plans, enablement programs, and strategic alignment between customer goals and platform capabilities.
Domain
Education Technology (EdTech) / SaaS
Required skills
Strategic partnership, adoption strategy execution, customer health analytics, cross-functional collaboration, enablement facilitation, risk mitigation, value realization, stakeholder management, product expertise, data-driven decision making
Preferred skills
Deep Brightspace platform knowledge, EdTech landscape expertise, executive alignment, QBR facilitation, customer advocacy, roadmap influence
Technologies
Brightspace
Responsibilities
Lead as a strategic partner to align customer objectives with actionable success plans; Design and evolve customer success and adoption plans; Drive value realization by identifying optimization opportunities; Lead targeted adoption initiatives to advance platform maturity; Proactively assess customer health and influence corrective actions; Drive customer communication strategies and collaborate on executive alignment; Influence internal alignment between customers and product/engineering teams; Drive structured customer feedback strategies; Influence customer lifetime value through health indicators and advocacy; Lead enablement for end users and administrators.
Seniority
Senior, hands-on IC