Senior IT Help Desk Specialist
Core
Provide comprehensive technical support and ensure smooth IT operations for employees through hands-on troubleshooting, hardware lifecycle management, and a seamless digital employee experience at the walk-up Genius Bar.
Role type
Senior IT Help Desk Specialist
Builds
Employee equipment lifecycle, network connectivity, conference room technologies, and Zoom meeting services
Domain
Enterprise IT Operations / Digital Employee Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows/MacOS support, Google Workspace, Microsoft Office, ServiceNow, Zoom configuration, hardware lifecycle management, network troubleshooting
Preferred skills
Zoom Room equipment setup, Logitech gear knowledge, high-touch customer support, adaptability in dynamic settings
Responsibilities
Respond to IT support requests and resolve technology issues, manage full lifecycle of employee equipment (setup, configuration, deployment, maintenance), troubleshoot network connectivity issues, support conference room technologies and Zoom services, maintain accurate inventory of IT equipment and assets
Seniority
Senior, hands-on IC
