ServiceNow Lead Configurator/Lead Developer
Core
Lead ServiceNow configuration and development for Deloitte Global, acting as a subject matter expert for ITIL process implementation and large-scale platform customizations.
Role type
Senior IC ServiceNow Lead Developer / Team Lead
Builds
Customized ServiceNow applications, integrations, and workflows for Deloitte Global and Member Firms
Domain
IT Service Management (ITSM), IT Operations Management (ITOM), GRC, and Enterprise Application Development
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform administration, JavaScript/HTML/CSS/XML scripting, REST/SOAP web services integration, ITIL process implementation, Business Rules, Script Includes, UI Policies, ACLs, Service Portal customization, Agile/SAFe methodologies
Preferred skills
Domain separation knowledge, UI Builder and Workspace configuration, ServiceNow versioning and upgrades, POC/prototype development, stakeholder management
Technologies
ServiceNow, JavaScript, HTML, CSS, XML, JSON, REST, SOAP, Service Portal, Glide
Responsibilities
Create and configure functional data, script objects, and interfaces; lead technical teams and enforce best practices; perform system testing and code reviews; define non-functional requirements and solution architecture; provide end-user training and daily support; manage project timelines and discovery phases
Seniority
Senior, hands-on IC with team lead responsibilities
