ETIC, ServiceNow Developer - Manager
Core
Leading ServiceNow platform strategy, driving delivery excellence, and ensuring alignment with business goals while promoting best practices across all ServiceNow projects.
Role type
Manager-level ServiceNow platform lead
Builds
Custom ServiceNow applications, modules, and integrations for enterprise clients
Domain
IT Service Management (ITSM) and low-code platform development
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform architecture, JavaScript scripting, team leadership, project management, REST/SOAP API integration, Agile/Scrum delivery
Preferred skills
ServiceNow ITSM/ITOM/ITAM modules, Service Catalog/CMDB management, low-code/no-code development, Flow Designer, Performance Analytics
Technologies
ServiceNow platform, JavaScript, REST, SOAP, HTML, CSS, XML, AWS
Responsibilities
Lead end-to-end ServiceNow implementation and enhancement projects; Manage and mentor a team of ServiceNow developers and administrators; Oversee the design, development, and maintenance of custom applications; Configure and implement workflows, forms, business rules, and client/server scripts; Provide architectural guidance and ensure solutions are scalable, secure, and aligned with governance standards; Drive integration of ServiceNow with external systems using REST/SOAP APIs; Establish and enforce coding standards, code reviews, and quality assurance processes; Plan and manage ServiceNow upgrade and enhancement cycles; Act as the primary point of contact for escalations, risks, and delivery challenges.
Seniority
Manager, hands-on leadership