ServiceNow Development Lead
Core
Technical leadership for ServiceNow platform development, ensuring scalable, secure, and upgrade-safe solutions aligned with enterprise architecture.
Role type
Senior IC ServiceNow Development Lead
Builds
Custom ServiceNow applications, integrations, and automations for IT Service Management (ITSM) and adjacent domains.
Domain
Enterprise IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform development, JavaScript (server-side and client-side), Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, IntegrationHub, Service Portal, UI Builder, ACLs, REST/SOAP APIs, MID Server, PowerShell scripting, CI/CD, agile delivery
Preferred skills
ITSM, CSM, SPM, ITOM, ITAM, HRSD, CMDB, CSDM, service-oriented data models, ITIL practices, outsourced development partner management
Technologies
ServiceNow, JavaScript, PowerShell, REST, SOAP, MID Server
Responsibilities
Provide technical leadership and end-to-end ownership of ServiceNow development activities; Translate functional and business requirements into robust technical designs; Define, implement, and enforce development standards and guardrails; Lead solution design for ServiceNow customizations, configurations, and integrations; Act as technical authority performing design and code reviews; Guide and mentor internal ServiceNow developers and administrators; Coordinate and oversee development work delivered by external partners; Ensure effective use of ServiceNow platform capabilities promoting configuration over customization; Own the technical lifecycle of developments across environments; Support integration design and implementation; Monitor and continuously improve platform performance and stability; Maintain technical documentation and design artefacts.
Seniority
Senior, hands-on IC
