After-sales Key Account Executive, Cotonou (Benin Republic)
Core
Manage high-volume warranty claims, spare parts inventory, and reverse logistics for off-grid solar products in Benin while ensuring SAP data integrity and operational reporting.
Role type
Senior After-sales Key Account Executive (Operations & Data)
Builds
Reliable after-sales service operations, accurate inventory management, and data-driven process improvements for Sun King products in Benin.
Domain
Renewable Energy (Solar) / Consumer Goods / After-Sales Operations
Deliverable
Dashboards & analysis | client delivery | infrastructure
Required skills
Warranty claim management, SAP transaction management, reverse logistics coordination, data integrity auditing, inventory control, root cause analysis, stakeholder communication, reporting generation, SLA monitoring, process optimization
Preferred skills
Engineering background, advanced Excel/Google Sheets, ERP configuration experience, coaching and training
Technologies
SAP (CS, MM modules), Microsoft Excel, Google Sheets
Responsibilities
Validate and resolve warranty claims across multiple channels; manage spare parts inventory and reverse logistics flows; perform daily/weekly/monthly SAP data entry and audits; generate performance reports and cost analyses; coordinate with sales and logistics teams; enforce data entry standards and SOPs.
Seniority
Senior, hands-on IC